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You can find most of the answers to your questions on this page, but if you need further assistance or have any other inquiries, please don't hesitate to reach out, we are here & thrilled to help!
Frequently Asked Questions
(FAQs)
Q: I can’t access my course. What do I do? A: Make sure you're logged into the correct account. If that doesn’t work, contact us with your purchase info. Q: Can I use your templates in my own client work? A: Yes, if your license allows it. Please check the licensing terms in your product description. Q: How do I cancel a subscription? A: You can cancel anytime through your account dashboard. You will retain access until the end of your billing cycle.
Product Access & Downloads
Once your payment is confirmed, digital products will be available for immediate download. If you lose access to a purchased file or course, email us with your order number, and we’ll get it to you again. Check your spam/junk folder if you haven’t received an email confirmation.
Billing & Payments
All payments are processed securely via Stripe, PayPal, or Wix Payments. For questions about billing, double charges, or refund eligibility, please include your order number when contacting us.
Courses & Programs
Self-paced courses are available instantly after purchase. All course materials (PDFs, workbooks, templates) are downloadable from your account. For technical issues accessing a module or video, please clear your cache and try again before contacting support.
Orders & Shipping (for Physical Products)
Orders are typically processed within 2–3 business days. Shipping details and tracking information will be provided via email. If your package is delayed or missing, please reach out with your order ID.